Thank you for shopping with Healthwayz. Your satisfaction is our top priority. We strive to provide high-quality, natural wellness products that meet your expectations. If for any reason you are not fully satisfied with your purchase, we’re here to help.

1. Eligibility for Refunds & Returns

You may request a refund or return subject to the following conditions:

• Products must be unopened, unused, and in original condition with all original packaging, seals, and labels intact.
• Refund or return requests must be received within 7 days of delivery.
• Items that have been opened, used, damaged by the customer, or without original packaging are not eligible for refund or return.

2. When Refunds Are Granted
Refunds or returns are permitted only in the following cases:

• You received a wrong item compared to your order.
• The product is damaged, defective, or deteriorated on arrival.
• Products are significantly different from their description on the website.

In all other cases (including change of mind), refunds or exchanges may not be accepted.

3. How to Initiate a Refund or Return

To start a return or refund:

1. Contact our Customer Support team at
   📧 contact@healthwayz.net
   ☎️ +91 63646 06569
   Please include your order number, item name, and reason for refund/return.
2. Our team will review your request and respond with further instructions.
3. If approved, please return the item in its original packaging using a secure shipping method. We may require photographic proof before authorizing the return.

4. Refund Method & Timeline

• Once your return is received, inspected, and approved, we will issue a refund to your original payment method.
• Please allow up to 10–14 business days for the refund to reflect in your account, depending on your bank/payment provider.

5. Return Shipping Charges

Return shipping costs are generally the responsibility of the customer, unless:

• The item delivered was defective, damaged, or incorrect — in these cases we will guide you on return shipping logistics.

6. Exceptions

Certain products may be non-returnable due to hygiene or safety reasons. These will be clearly marked on the product page where applicable.

7. Cancellation Policy

Orders may be cancelled before they are dispatched. Once an order has been shipped, it cannot be cancelled — returns must be processed through the above refund process.

8. Contact Information

If you have any questions about our refund and return policy, feel free to contact us:

📍 Healthwayz
Email: contact@healthwayz.net
Phone: +91 63646 06569
Address: G101, #477, SJ Elegance, 45th Cross, Jayanagar 8th Block, Bengaluru – 560082, India